Dgeum Support Centre
Everything about cement tiles
Whether you’re planning a renovation, preparing for installation or looking after your tiles years later, our support centre brings together all the technical information you need in one place.
Here you’ll find practical guidance on installation, maintenance, delivery, returns and frequently asked questions, together with detailed resources for architects, interior designers and homeowners.
Our tiles are handcrafted in Spain using natural cement and a low-emission curing process. Every piece develops its own character through subtle tonal variations and the authentic texture that only genuine cement can provide. A factory-applied matt acrylic protection offers excellent everyday performance while preserving the natural appearance of the material.
Natural salts may appear occasionally as part of the cement’s natural curing process. This phenomenon, which is intrinsic to the material, does not in any way affect the product’s quality or durability.
With the correct installation and simple care, Dgeum cement tiles are designed to age beautifully and remain part of your project for decades.
Quick answers
You can consult our quick answers to better understand this type of tile and its concept. It is a special cement-based material that retains all the authenticity, texture, and aesthetic depth of this natural material.
At the same time, each piece is protected by a high-resistance acrylic finish applied at the factory, providing a surface protective layer comparable to that of a porcelain tile.
The result is a unique balance between the aesthetics of cement and the functionality of a technical covering, designed to offer durability, ease of maintenance, and optimal performance in daily use.
No. Every tile is protected at the factory with a durable matt acrylic coating and does not require additional sealing before installation.
All of our collections are available in three formats: 15×15, 10×20 and 20×20 cm.
No. Routine cleaning is sufficient. Natural cement develops a distinctive patina over time, which forms part of its character rather than a defect.
All products are made to order. Production normally takes between 2 and 3 weeks before dispatch.
Orders are shipped on protected pallets by tail-lift truck and delivered kerbside. Each pallet can contain up to approximately 33 m² of tiles.
Explore our resources
About Dgeum
Discover our story, handcrafted manufacturing process, design philosophy and commitment to sustainable cement tile production.
Frequently Asked Questions
Find answers to the most common commercial, technical and logistical questions before placing your order.
Contact
If you cannot find the information you need, our team will be happy to help. Contact us for technical advice, distribution enquiries or large architectural projects.
Installation Guide
Correct installation is essential for achieving the best long-term performance. Follow our detailed installation guide covering substrate preparation, adhesives, grouting and finishing recommendations.