Support Centre
Everything you need to know about Dgeum cement tiles
Whether you’re planning a renovation, preparing for installation or looking after your tiles years later, our Support Centre brings together all the technical information you need in one place.
Here you’ll find practical guidance on installation, maintenance, delivery, returns and frequently asked questions, together with detailed resources for architects, interior designers and homeowners.
Our tiles are handcrafted in Spain using natural cement and a low-emission curing process. Every piece develops its own character through subtle tonal variations and the authentic texture that only genuine cement can provide. A factory-applied matt acrylic protection offers excellent everyday performance while preserving the natural appearance of the material.
With the correct installation and simple care, Dgeum cement tiles are designed to age beautifully and remain part of your project for decades.
Quick Answers
Do the tiles require sealing?
No. Every tile is protected at the factory with a durable matt acrylic coating and does not require additional sealing before installation.
Which sizes are available?
Our collection is available in three formats:
- 150 × 150 mm
- 100 × 200 mm
- 200 × 200 mm
Do they require special maintenance?
No. Routine cleaning is sufficient. Natural cement develops a distinctive patina over time, which forms part of its character rather than a defect.
How long does production take?
All products are made to order. Production normally takes between 2 and 3 weeks before dispatch.
How are orders delivered?
Orders are shipped on protected pallets by tail-lift truck and delivered kerbside. Each pallet can contain up to approximately 33 m² of tiles.
Explore our resources
About Dgeum
Discover our story, handcrafted manufacturing process, design philosophy and commitment to sustainable cement tile production.
Contact
If you cannot find the information you need, our team will be happy to help. Contact us for technical advice, distribution enquiries or large architectural projects.
Frequently Asked Questions
Find answers to the most common commercial, technical and logistical questions before placing your order.
Installation Guide
Correct installation is essential for achieving the best long-term performance. Follow our detailed installation guide covering substrate preparation, adhesives, grouting and finishing recommendations.