FAQs Frequently asked questions
We answer your questions
In this frequently asked questions FAQ section, we have gathered all the essential information to help you understand and manage your project with our cement tiles. You will find detailed answers about the technical properties and unique design of our material, available formats and dimensions, step-by-step guides for optimal installation and maintenance, and, of course, details about the purchasing process—from placing orders to shipping and return policies.
In addition to the FAQs, you can also contact us directly by email at info@dgeum.com. Our specialist team will reach out to you within 24 hours to provide the guidance you need. We are ready to address your inquiries regarding our cement tile collections, offer professional installation advice, or dive deep into the technical specifications that ensure your project’s long-term success.
Features, formats, installation and orders
Our tiles are suitable for both floors and walls, for interior and exterior decorative applications—kitchens, bathrooms, living areas, terraces and more.
Our tiles are available in three sizes: 15×15, 20×20 and 10×20 cm. We also offer a hexagonal format: 17.5×20 cm.
The standard thickness is 13 mm, except for outdoor tiles, which are 18 mm thick.
No, we protect our tiles with a durable acrylic coating, so they do not require additional treatment. This does not apply to outdoor tiles. You do not need to treat the tiles for outdoor use, although you can optionally apply a product (e.g., Fila ECO) if you prefer.
Cement is naturally absorbent and generally requires some care. However, thanks to our protective treatment, our tiles do not require any special maintenance.
A standard C2 adhesive is ideal to ensure proper bonding.
We recommend a joint width of 1.5 mm. For outdoor tiles, you can also install them without joints if you prefer.
Yes, the cement and stone composition of our tiles offers good thermal conductivity, making them suitable for underfloor heating systems.
We sell our tiles by the square metre and deliver them kerbside via a lorry equipped with a tail lift.
No, we make our tiles to order. However, you can purchase a sample beforehand to confirm your choice of cement base and colours.
Innovation and design in every piece
For those seeking to appreciate the technical expertise and aesthetics of our solutions, we invite you to discover the essence of our innovation and gain a deeper understanding of our product, as well as the methodology behind our new way of manufacturing full-body tiles. If you prefer to jump straight into action and explore the versatility of our collections, we suggest browsing our categories for floor tiles and wall tiles, where you will find the inspiration needed to transform any space.